Barring any unexpected delays, orders of in-stock items shipped via FedEx Home Delivery typically take 3-7 business days to deliver from our warehouse. FedEx 2-Day typically takes two transit days and FedEx overnight service usually delivers the next business day. Note that all orders placed after 11am EST will be processed the next business day if the order contains in-stock items. FedEx Smart Post is delivered in partnership with the US postal service and can take a week or longer to deliver.
For international orders, it typically takes 5-7 business days for in-stock items to deliver via FedEx and 10-15 business days for in-stock items to deliver via USPS.
You are able to find out the cost of shipping by proceeding to checkout and entering your city and postal code information. The shipping options and prices will be populated for you prior to payment.
Yes, we do ship outside of the US via FedEx and the United States Postal Service.
International customers are encouraged to review our list of International Retail Partners. Purchasing direct from an international retailer in your country will allow you to avoid costly shipping fees as well as import taxes, customs duties and fees levied by the destination country upon arrival of the shipment. If you plan to purchase direct from our online store and are shipping internationally, please read this first.
We do not offer free shipping internationally at this time.
Some international shipments may require duties, taxes, and customs fees. Please note that the shipping charges on our website do not include these fees, and we have no control over these fees. We recommend that you contact your local customs office before shipping internationally for additional information on any additional fees that may be levied by your country.
All orders are shipped from our warehouse in Naples, Florida.
Orders received after 11am EST will be processed the next business day if the order contains in-stock items. Orders received on Saturday and Sunday will be processed on the following Monday, excluding any federal holidays.
You should receive a shipping confirmation with tracking details once your order has been shipped. If you are concerned about the status of your shipment, please contact [email protected] and we can provide more details.
The description lists the amount of camera gear the bag can hold, along with laptop size, and interior and exterior dimensions.
The weight of each product is listed on its product page for your reference
We recommend the small dividers for the following bags: Roma, Camps Bay, Brixton, Bowery, Palma, and Bolton Street.
We recommend the large dividers for the following bags: Union Street, Brooklyn, Chelsea, and Brixton.
Yes, all of the dividers and inserts are completely customizable and removable.
Both the Presidio and Lima strap are designed to be used with DSLR cameras with the standard strap connection.
All of our products are handcrafted in the Dominican Republic.
We’re currently sold in stores across the United States, Europe, the Middle East, Africa, and Asia. You can find a full list of our retail partners here.
To clean off any visible dust or dirt we recommend using a light scrub brush or damp sponge to spot clean. Do not apply any heavy detergents. To maintain a vibrant finish, we recommend reproofing your bag periodically with Martexin Wax.
The leather we use is designed to age gracefully and with the character expected from a designer bag. Natural marks and scratches allow the leather to develop a rich patina, enhancing its appeal over time. We recommend using a mild leather cream periodically to maintain the finish. To remove any surface dirt, simply wipe the leather with a soft damp cloth.
We appreciate your ONA purchase and we're sorry to learn that you lost one of the buckles. We'd be happy to replace it for you. We charge $15, which includes the cost of shipping, for this service. You can email [email protected] with your request and we will assist you with the replacement.
We have a simple, no-fuss return process, and during the month of August 2014 we are offering FREE return shipping in the contiguous US. We will gladly refund or exchange new, unused merchandise purchased from onabags.com with the ONA tag attached within 30 days of purchase. Please contact our Customer Care team at [email protected] to receive a free return shipping label during the month of August 2014.
If you have an unused bag with ONA tags attached that you’d like to return after the 30 day return period, you will be charged a 15% restocking fee.