Return & Exchange Policy

ONA stands behind the quality of each of our products by offering an easy return process. We will gladly refund or exchange new, unused merchandise purchased from within 30 days of purchase. We’ll send you a shipping label and deduct $10 from your refund to cover return shipping. Please note international orders can be returned / exchanged but the return shipping fees will not be covered by ONA.

Holiday Returns: Gift purchases shipped from ONA between November 27, 2015, and December 22, 2015, qualify for our extended holiday return policy. Any new, unused product in its original condition and packaging that is purchased from during this time period may be returned to ONA for a refund or exchange through January 22, 2016. U.S. orders can be returned without any return fees.

To process a return, simply log into your account, choose your order, and select "Request RMA." If you do not have an account on, select Guest RMA, enter your order number and the email address used to place your order, and we will reply promptly with return instructions.

Giftcards: The purchase of an ONA gift card is nonrefundable. Please note that purchases made with an ONA gift card can be returned for store credit only.


ONA bags and accessories are meticulously crafted using top-quality materials and hardware. All ONA products come with a limited one-year warranty that covers original workmanship and material defects. In the rare event that your ONA bag fails due to manufacturing or material defects within the first year of purchase, please contact us at [email protected] Please allow 4-6 weeks for the repair process.

Shipping Policy

We offer free shipping via FedEx Home Delivery for orders in the contiguous U.S. All in-stock items are shipped within 1-2 business days. Orders received after 11am EST will be processed the next business day if the order contains in-stock items. Saturday and Sunday orders will be processed on the following Monday, excluding federal holidays. If an item in your order is not available, or if there are any other problems with your order, we will contact you immediately via email.

Holiday Shipping: Please note the following special 2015 holiday ship dates: Items ordered on November 26 and 27 will ship by November 30; items ordered on December 25 will ship by December 28; items ordered on January 1 will ship by January 4.

International Shipping

Orders that are shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Order Status

To check the status of your order, please login to your account. If you have additional questions regarding your order please contact us at [email protected]

Product Care

Leather: Our leather is designed to age gracefully and with the character expected from a designer bag. We recommend using a mild leather cream to maintain the leather’s appearance. To remove surface dirt, simply wipe the leather with a soft damp cloth.

Waxed Canvas: Clean off any visible dust or dirt with a light scrub brush or a damp sponge. Do not apply heavy detergents. To maintain the vibrant finish, reproof periodically with Martexin Wax.

International Distributors

If you are a retailer interested in stocking ONA products in a store outside of the United States, please contact the appropriate distributor as listed below. If we do not have a distributor in your territory, and you would like information about becoming a distributor, please contact us at [email protected].

Australia and New Zealand
C.R. Kennedy & Company Pty. Ltd.
C.R. Kennedy & Company Pty. Ltd.
New Zealand
China and Hong Kong
Shenzhen Hua-chuang-tai Trading Co., Ltd.
( 深圳市华创泰贸易有限公司【中国总代】)

Address:No 5522, 5/F,
Lou-shang Innovational Park Area, Building 803,
Sungang Zhan-yi Road,
Lou-Hu Disctrict, Shenzhen, China.
Tel: +86 0755 83766323
Europe, The Middle East and Africa
TK Foto
Funan Digitalife Mall, Singapore 179097
Tel: +63-38-5905
South Korea
Saeki P&C Co., Ltd
Seoul, Korea